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Terms

Introduction

Glossika subscription service is operated by Glossika Pte Ltd. (Singapore).

Customer Service, Fulfillment, and R&D is located at 萬語科技 (Taiwan). You can easily reach us at:
Glossika / 萬語科技
12F, No. 325, Zhongxiao E. Rd.
Section 4, Da'an District
Taipei, Taiwan 10696

Content

If you share anything publicly available at glossika.com on another website, please link back to us and mention where you obtained the original article, image, video, or source content.

You are not allowed to resell or redistribute anything you buy from us. If you want to show your friends that's ok - but please ask them to buy their own copy if they want to use the full product. (We are a small company, and our customers keep us in business!)

Our content changes frequently, and we may change what is available on the site at any time without notice.

We don't endorse any links to 3rd party websites that you may find on glossika.com or in our blog.

Solicitation

In order to avoid misunderstandings, please do not submit product ideas to us unsolicited. If you submit an idea for a new language, there's a good chance we are already working on it, and we don't want you to think we are copying your idea without giving you credit.

If you submit an idea anyway, you are not entitled to any benefits in the event that a seemingly related idea is later published, and you waive all right to recover damages.

Liability

We take steps to ensure your security while using our website, but in the event of a security breach or technical malfunction, we are not liable for any damages.

Email is not always secure, so please keep this in mind before emailing us sensitive information.

Linking To Us

You may link to any publicly accessible page of our website, but may not hotlink directly to static files such as images, scripts, or downloads.

You may not link to us in a way that damages our brand or intellectual property.

We do not endorse the views of any websites that link to us.

We reserve the right to ask you to remove a link to our website.

Promotions

All promotions on glossika.com have their own set of rules, please refer to those to determine eligibility other specifics.

Violations

We reserve the right to restrict access to any part of our website, including preventing you from purchasing products, if we find you to be in violation of any of these terms and conditions.

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Privacy

Record Keeping

We collect anonymous data about your computer for statistical tracking purposes, please refer to the Cookies section for details.

We collect your name and email address if you sign up for any free trial or mailing list.

We collect your name, email address, telephone number, and shipping information if you purchase any products that require physical shipment. We do not collect your credit card number or billing information.

We keep records of all correspondence, via posted mail, email, Facebook, Twitter, or any other platform.

We keep your information on our hosting provider's servers. Currently, glossika.com and all related data and information are hosted on Digital Ocean and Amazon Web Services.

We are US-EU Safe Harbor Framework compliant regarding privacy and the collection of personal information.

Turn on the recording function if you'd like to engage in active learning. Voice recordings will be compiled for speech analysis, a feature that's currently in development for subscribed users.

Marketing

If you have signed up for a mailing list (including the free trial), we may occasionally send you mail containing newsletters, product samples, special offers, or other news about our company.

You may opt out from any mailing list at any time by clicking the Unsubscribe link at the bottom of each mail.

Third Parties

We won't give your personal information to third parties unless necessary. For example, if you win a prize and we need to give your details to a delivery service to deliver the price.

If the company is sold, your information will be given to the new owner.

We pass aggregated data to our business partners for the purposes of analyzing our business, but this information cannot be used to identify you personally.

Security and Access

We care about security, and we limit the number of people who have access to your information. Please use a modern browser and a secure internet connection, and do not enter your personal information into websites that you do not trust.

You can request a copy of the information that we have about you, please contact us in writing and enclose a fee of US$10.

Cookies

We use cookies to store and retrieve information on your browser. We use this information to make the website work as you expect; it does not personally identify you, but it gives you a more personalized experience.

List of Cookies

Session Cookie: This cookie allow us to remember your language and currency preferences, as well any items you have added to your shopping cart for making a purchase. You will not be able to make a purchase if you do not allow this cookie.

Google Analytics: We use Google Analytics to understand which pages of our site visitors view, and how they move between different pages of the site. This information is not personally identifiable, and the data collected is not shared with any third parties.

If you enable the Do Not Track browser setting, we will block these cookies and you will not be tracked but our online services may consistently malfunction under this condition.

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Refund Policy

Subscriptions

Subscriptions for the current month are final. A cancellation of your subscription will cancel any following payments. You may upgrade your subscription plan at any time. You may downgrade your subscription plan within 60 days of payment to receive a refund on the remaining amount.

Electronic Downloads

Electronic items sold are final. All products have a number of sample pages available on the product page, and a sample version of the audio to try before purchase. Please contact customer service for help.

Electronic items may be downloaded more than once (use the same link in your order confirmation email), but as large downloads are expensive, please note that we may restrict access if you download the files too many times. Keep your files in a safe place.

Physical Books

You may return books within 30 days in the original packaging and condition you received them for a refund. For books sold as part of a package, the refundable amount is the original purchase price minus the retail price of the audio and/or ebook components.

Example: if the Book Package was purchased for US$119.99, and the Audio Package retail price is US$69.99, the refundable amount is 119.99 - 69.99 = US$50, minus the original shipping cost that we paid to ship the items to you, which varies by destination.

You are responsible for the cost of return shipping to Taiwan.

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